Preserve the experience of key technicians, transforming it into a valuable asset that is easily accessible and transferable. The expertise of your best technicians will be retained by the company and shared with your customers.

This approach will also help you prevent delays and rescheduling caused by unexpected malfunctions and faults during the installation phase.

Your Customer Care will increase in quality while reducing the workforce required for the service.

Faultbuster is a dynamic, continuously learning system that reflects the combined expertise of both technicians and customers.

It provides advanced statistical reports and analyses of processes, products, faults, and solutions, thereby improving production performance.

Furthermore, Faultbuster monitors the quality of the product you offer to your customers and keeps your business processes under control.

Optimize ticket management to reduce the overall number of tickets and implement strategies to prevent duplicates.

It provides timely and precise information on reported issues, facilitating and accelerating diagnosis.

With Faultbuster, you will offer your customers a high-level service, improving the perception of your company by both customers and partners.

It offers a reliable service that guarantees 24/7 availability regardless of time zones, holidays, or support working hours.

It drastically cuts down waiting times, reducing or even eliminating downtime.

It reduces costs related to repairs by avoiding on-site technician interventions and allows problems to be solved autonomously.

It speeds up the ordering of spare parts by providing the part codes for every problem encountered.