Privacy Policy

Information on the protection of personal data pursuant to the General Data Protection Regulation (GDPR)
If you are a customer, you will find all information relating to the collection and processing of your data at the following link: Data protection information pursuant to Art. 13 GDPR for customers
If you are a website user, please read the processing information indicated below.

1. An overview of data protection for Website users


General information


The following information will provide you with an easy-to-navigate overview of what will happen to your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you.


Data recording on this website


Who is responsible for the recording of data on this website (i.e., the “controller”)?


The data on this website is processed by the website operator, whose contact information is available in the “Information about the Controller (referred to as the “Controller” in the GDPR)” section of this Privacy Policy.


How do we record your data?


We collect, first and foremost, data that you spontaneously provide, for instance, by filling out our contact form.
Other data shall be recorded by our IT systems automatically or after you consent to their recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.


For what purposes do we use your data?


A portion of the information is generated to guarantee the error-free provision of the website. Other data may be used to analyze user patterns.


What rights do you have regarding your information?


You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or erased. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority.
Do not hesitate to contact us at any time if you have questions about this or any other data protection related issue.


Analysis tools and tools provided by third parties


There is a possibility that your browsing patterns will be statistically analyzed when you visit this website. Such analyses are performed primarily with what we refer to as our analysis programs.
For detailed information about these analysis programs, please consult the final part of this document.

2. Hosting


We are hosting the content of our website with the following provider.


External hosting


This website is hosted externally to the company’s headquarters, specifically with an external Hosting provider. Personal data collected on this website is stored on the host’s servers. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contractual information, contact information, names, web page access, and other data generated through a website.
External hosting serves the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR, insofar as the consent includes the storage of cookies or the access to information in the user’s terminal device (e.g., Device Fingerprinting). That consent can be revoked at any time.
Our hosts will process your data only to the extent necessary to fulfill their contractual obligations to us and to follow our instructions with regard to such data.
We are using the following host: AWS-Amazon Web Services

Data Processing


We have entered into a data processing agreement (Appointment as processor pursuant to Art. 28 GDPR) for the use of the above-mentioned service. This is a contract that guarantees that they process the personal data of our website visitors only based on our instructions and in compliance with the GDPR.

3. General information and mandatory information


Data protection


The operators of this website and its pages take the protection of your personal data very seriously. Hence, we treat your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Policy.
Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Policy explains what data we collect as well as the purposes for which we use this data. It also explains how and for what purpose the information is collected. We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data from third-party access.


Information about the Controller (referred to as the “Controller” in the GDPR)


The Controller for data processing on this website is:
FaultBuster srl, with registered office in Trento (postcode 38123), Strada delle Novaline 11, VAT no. 02712330220 – pec: faultbuster@pec.it


Email: info@faultbuster.it


Website: www.faultbuster.it


DPO: dpo@faultbuster.it


The Controller is the natural or legal person who, alone or jointly with others, makes decisions as to the purposes and means for the processing of personal data and categories of data to be collected (e.g., names, e-mail addresses, etc.).


Storage Period


Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which they were collected has been fulfilled. If you assert a justified request for deletion or revoke your consent to data processing, your data will be erased, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the erasure will take place after these reasons have ceased to apply.


General information on the legal basis for data processing on this website


If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR (as the Controller processes only common personal data through the site).


In case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR.


Consent may be revoked at any time. If your data are necessary for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR.
Furthermore, if your data are necessary for the fulfillment of a legal obligation, we process them on the basis of Art. 6(1)(c) GDPR.


Moreover, data processing may be performed on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information about the legal basis applicable in each individual case is provided in the subsequent paragraphs of this privacy policy.


Designation of a data protection officer


The DPO can be contacted at the email address: dpo@faultbuster.it.


Information on data transfer to the USA and other non-EU countries


We use, among other things, tools from companies based in the United States or other non-EU countries that do not guarantee the same level of protection of personal data as European legislation. When these tools are active, your personal data could potentially be transferred to these non-EU countries and processed there. We must point out that a data protection level comparable to that in the EU cannot be guaranteed in these countries. For example, US businesses are mandated to release personal data to security agencies, and you as the data subject have no opportunity to litigate to defend yourself in court against abuses perpetrated to your detriment. US agencies (e.g., secret services) may therefore be able to process, analyze, and permanently archive your personal data for surveillance purposes. We have no control over these processing activities. Therefore, the activation of the aforementioned tools will only take place with your consent.


Revocation of your consent to the processing of data


A wide range of data processing transactions are possible only subject to your explicit consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.


Specification of the rights granted by the GDPR in favor of the data subject


Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)


IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR (i.e., to pursue a public interest, or for the legitimate interest of the controller), YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. THIS RIGHT IS ALSO RECOGNIZED IF THE DATA ARE USED FOR PROFILING PURPOSES.


TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LODGE AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE ABLE TO PRESENT COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR DATA, WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21, PARAGRAPH 1, GDPR).


SHOULD YOUR PERSONAL DATA BE PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21, PARA 2, GDPR).


Right to file a complaint with the competent supervisory authority


In the event of violations of the GDPR, data subjects are entitled to lodge a complaint with a supervisory authority, in particular in the Member State where they habitually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to file a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.


Right to data portability


You have the right to demand that we hand over data that we process automatically on the basis of your consent or in order to fulfill a contract to you or a third party in a commonly used, machine-readable format. Should you require the direct transfer of the data to another controller, this will take place only if it is technically feasible.


Right to information, rectification, and erasure of data


Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing at any time. You also have the right to have your data rectified or erased. If you have questions about this subject matter or any other questions about personal data, do not hesitate to contact us at any time.


Right to demand processing restrictions


You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do this, you may contact us at any time. The right to demand restriction of processing applies in the following cases:

  • In the event that you should dispute the correctness of your data archived by us: in this case, we may need some time to verify your claim. During the period that this investigation is underway, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the erasure of this data.
  • If we do not need your personal data any longer, and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its erasure.
  • If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to assert, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.


Rejection of unsolicited emails by the Controller


We herewith object to the use of contact data published in conjunction with the mandatory information to be provided in the “Information about the Controller (referred to as the “Controller” in the GDPR)” section for the purpose of sending us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.


SSL and/or TLS encryption


For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.


Encrypted payment transactions on this website


If you are obligated to share your payment information with us (e.g., account number if you give us the authority to debit your bank account) after you have entered into a fee-based contract with us, this information is required to process payments.


Payment transactions using the common means of payment (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.


If communication with us is encrypted, third parties will not be able to read the payment information you share with us.

4. Data recording on this website


COOKIES


Our website and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically deleted by your web browser.


Cookies may be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies into websites (e.g., cookies for handling payment services).


Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.


Cookies that are necessary for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those necessary for the optimization of the website (e.g., cookies that provide measurable insights into the web audience) – necessary cookies – shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of necessary cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies was requested, processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR; such consent may be revoked at any time.


You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If all cookies are deactivated, the functions of this website may be limited.


Which cookies and services are used on this website can be found in the cookies policy published on the website.


Server log files


The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The operating system used
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.


This data is recorded on the basis of Art. 6(1)(f) GDPR. The operator of the website has a legitimate interest in the technically error-free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.


Inquiry by e-mail


If you contact us by e-mail, your request, including all resulting personal data (name, request) will be stored and processed for the purpose of processing your request. We do not transmit this data to third parties without your consent.


This data is processed on the basis of Art. 6(1)(b) GDPR if your request is related to the fulfillment of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing of data is based on our legitimate interest in the effective handling of requests submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if necessary for specific purposes; consent can be revoked at any time.


The data you have provided us with via contact requests remain with us until you request us to erase the data or the purpose for data storage lapses (e.g., after the completion of your request).


Registration on this website.


You have the option to register on this website to be able to use additional website functions. We shall use the data you enter only for the purpose of being able to use the respective offer or service for which you have registered. The mandatory information we request at the time of registration must be entered in its entirety. Otherwise, we shall reject the registration.


To notify you of any important changes in the scope of our service or in the event of technical modifications, we shall use the e-mail address provided during the registration process.


We shall process the data entered during the registration process on the basis of your consent (Art. 6(1)(a) GDPR).


The data recorded during the registration process shall be stored by us as long as you are registered on this website. Subsequently, such data shall be erased. This shall be without prejudice to mandatory statutory retention periods.

5. Analysis tools and advertising


Google Tag Manager


We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.


The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies, and does not perform independent analyses. It only manages and executes the tools integrated through it. However, Google Tag Manager collects your IP address, which may also be transferred to Google’s parent company in the United States.


The Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on their website.
Google Analytics


This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behaviour patterns of website visitors. To this end, the website operator receives various user data, such as pages accessed, time spent on the page, the operating system used, and the user’s origin. This data is assigned to the respective user’s end device. No assignment to a user ID takes place.


Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modelling approaches to increase the collected data sets and uses machine learning technologies in data analysis.


Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing user patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is usually transferred to a Google server in the United States, where it is stored.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You may revoke your consent at any time.


Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/


IP anonymization


On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to a Google server in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google will use this information to analyze your use of this website, to generate reports on website activities, and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.


Browser plug-in


You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=it


Contractual data processing


We have executed a contract for the processing of data with Google and are implementing the strict provisions of the Italian Data Protection Authority to the fullest extent when using Google Analytics.

6. E-commerce and payment service providers


Processing of customer and contract data


We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data pertaining to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6(1)(b) GDPR.


Collected customer data shall be erased upon the completion of the order or the termination of the business relationship and upon the expiration of the legally mandated archival deadlines. This shall be without prejudice to any statutory retention periods.


Data transfer upon the conclusion of the purchase


Whenever you place an order with us, we will share your personal data with the payment service tasked with handling the payment transactions. Only the data necessary for them to fulfill their obligations will be shared. The legal basis for this sharing is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfillment of contractual or pre-contractual obligations.


Credit checks


We may conduct a credit check in the event that purchases are made on account or based on other payment terms that require us to extend credit (scoring). To this end, we transmit the data you have entered (e.g., name, address, age or bank data) to a credit rating agency. On the basis of this data, the probability of non-payment is determined. If the probability of non-payment is excessive, we may refuse the respective payment term.


The solvency check takes place on the basis of contract fulfillment (Art. 6 para. 1 lit. b GDPR) and to avoid non-payment (justified interest pursuant to Art. 6 para. 1 lit. f GDPR).


Payment Services


We integrate payment services of third-party companies into our website. When you make a purchase from us, your payment data (e.g., name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The use of payment service providers is based on Art. 6(1)(b) GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6(1)(f) GDPR).