COMMON PROBLEMS WE SOLVE

• Difficulty in retaining and transferring the know-how of senior technicians. 

• Challenges in sourcing and retaining relationships with skilled technicians.

• Long downtime and recovery times for product and machinery functionality in the event of failure

• Technical support and fault resolution costs that are difficult to predict and impossible to recover

• Procedural bottlenecks caused by complex and potentially multiple ticketing systems or poor internal communication between different departments